Shipping policy
Shipping Area
We currently accept and deliver orders only to valid residential and business addresses within the Netherlands.
Shipping Cost
Standard shipping is free on all orders delivered within the Netherlands. No minimum purchase is required.
Order Cut-Off and Processing
Orders are processed Monday through Friday. Orders are not processed on weekends or U.S. public holidays.
Order processing normally takes 1-3 business days. Orders placed on a weekend or U.S. public holiday begin processing on the next processing day.
Transit and Estimated Delivery
Carrier transit normally takes 3-5 business days after dispatch. The estimated total delivery time is 4-8 business days, consisting of 1-3 business days of processing plus 3-5 business days in transit.
Delivery estimates begin after an order is accepted and may be updated if the delivery address needs correction or if a documented carrier interruption affects the route. We remain responsible for assisting customers with delayed, lost, or damaged orders and for providing the remedy required by the order circumstances and applicable law.
Order Tracking
When tracking is available, a shipping-confirmation email with the tracking details is sent after dispatch.
Address and Order Changes
To request an address or order change, contact us at luxepour@luxepourliving.com. Changes can be processed only before dispatch. We will confirm whether the requested change was completed.
Cancellation Before Dispatch
You may request cancellation before the order is dispatched. If cancellation is confirmed after payment has been collected, the payment will be returned to the original payment method. Once an order has been dispatched, it must follow the return process.
Delayed, Missing, or Damaged Delivery
If a shipment is delayed, missing, or arrives damaged, contact us at luxepour@luxepourliving.com. LUXE POUR CREATIONS LLC will investigate the shipment, communicate with the carrier where needed, and provide the appropriate replacement, refund, or other remedy.
Contact
Email: luxepour@luxepourliving.com
Customer-service hours: Monday-Friday, 09:00-18:00 CET/CEST, excluding U.S. public holidays.