Shipping policy

1. Fulfillment Location

Orders are normally fulfilled from:

Joke Smitlaan 1822
4133 HK Vianen, Utrecht
The Netherlands

This is a fulfillment location. Returns must follow the prepaid return instructions supplied for the relevant order.

2. Delivery Area

Available delivery areas will be shown after the customer enters a delivery address at checkout.

Delivery availability may be affected by:

Carrier coverage;
Product characteristics;
Local regulations;
Sanctions or export controls;
Safety restrictions;
Other legal requirements.

If we cannot deliver an accepted order, we will contact the customer and refund any payment collected.

3. Processing Time

The applicable processing period will be displayed on the product page, at checkout, or in the order confirmation.

Processing normally begins after payment and any necessary security verification have been completed.

Pre-order, personalized, or temporarily unavailable products will display any different estimated timing before purchase.

4. Delivery Time

The estimated delivery period will be displayed before or after the order is placed through the applicable checkout or order-confirmation information.

Unless another delivery period is expressly agreed, orders will be delivered within 30 days or within any shorter period required by applicable law.

If a material delay occurs, we will provide an update and appropriate options.

5. Shipping Costs

LUXE POUR CREATIONS LLC pays all ordinary shipping costs for:

Original order delivery;
Eligible returns;
Exchanges;
Replacement shipments.

No ordinary shipping charge will be added to the customer’s order.

6. Delivery Tracking

Where tracking is available, we will provide the carrier name and tracking information after dispatch.

Tracking may require time to update after the carrier first accepts or scans the parcel.

7. Split Shipments

An order may be delivered in separate parcels because of stock, product size, or packaging requirements.

We pay the shipping costs associated with split shipments.

When products from one order are delivered separately, the 30-day return period begins on the day after the final product is delivered.

8. Delivery Address

Customers should check the following information before submitting an order:

Recipient name;
Street and house number;
Apartment or unit number;
Postal code;
City;
Country;
Contact information.

If an address needs to be changed, contact us before dispatch.

After dispatch, we will work with the carrier to identify any reasonable address-correction or redelivery option.

9. Risk During Delivery

LUXE POUR CREATIONS LLC bears the risk of loss or damage until the products are delivered to the customer or a third party designated by the customer.

If the customer independently chooses a carrier that was not offered by us, applicable law may assign risk differently.

10. Delays

Weather, public holidays, customs, traffic disruption, carrier-network conditions, or exceptional events may affect estimated delivery dates.

We will monitor available information and provide updates concerning a significant delay.

If delivery does not occur within the agreed or legally required period, the customer may request delivery within an additional reasonable period and may cancel for a refund where applicable law permits.

11. Missing, Damaged, or Incomplete Deliveries

Tracking has not updated for an unusual period;
A parcel is marked delivered but cannot be located;
A parcel or product arrives damaged;
Products or components are missing;
The wrong product is delivered.

We will investigate with the carrier and provide an appropriate solution, which may include replacement, reshipment, repair, price reduction, or refund.

12. VAT, Customs, and Import Charges

Prices for Dutch consumers will include VAT where required or will clearly display applicable VAT before purchase.

If any unusual shipping route creates customs duties, import taxes, or other mandatory charges, the applicable treatment will be clearly disclosed before the order is submitted.