Payment Policy

This Payment Policy applies to purchases made from LUXE POUR CREATIONS LLC by customers in the Netherlands.

1. Accepted Payment Methods

We accept the following payment methods:

Visa
Mastercard

The payment methods displayed at checkout are the methods currently available for your order.

2. Prices and VAT

All product prices, applicable VAT, discounts, and the complete order total will be displayed before you submit the order.

Prices offered to consumers in the Netherlands include VAT where required by law.

LUXE POUR CREATIONS LLC pays the shipping costs for:

Original order delivery;
Eligible returns;
Exchanges;
Approved replacement shipments.

No ordinary shipping fee will be charged to the customer.

3. Currency

The transaction currency will be displayed on the product page and at checkout.

If your Visa or Mastercard account uses a different currency, your card issuer may apply its own exchange rate or currency-conversion fee. Any such charge is determined by your card issuer.

4. Payment Authorization

When you submit an order, the payment system may:

Verify your card;
Request cardholder authentication;
Place a temporary authorization hold;
Collect the payment;
Perform a proportionate fraud-prevention check.

An automated order-confirmation email means that we have received your order. The purchase is normally accepted when we send a dispatch confirmation.

5. Payment Security

Visa and Mastercard payments are processed through our checkout system and applicable payment providers.

Security measures may include:

Card-security-code verification;
Billing-address verification;
3D Secure authentication;
Fraud-prevention screening;
Other reasonable transaction-verification measures.

Full card details are generally handled by the relevant payment systems and payment providers. We receive only the transaction information reasonably necessary to process the order, provide customer service, and complete a refund.

6. Payment Surcharges

We do not charge an additional payment-method surcharge for ordinary consumer payments made with Visa or Mastercard.

No undisclosed fee will be added after you confirm the order.

7. Failed or Declined Payments

A payment may fail or be declined if:

The card information is incorrect;
The card has expired;
Sufficient funds or credit are unavailable;
The billing information does not match the issuer’s records;
Required authentication was not completed;
The card issuer or payment provider declines the transaction;
A reasonable security check cannot be completed.

A failed payment does not create a completed order.

If payment fails, you may try again after checking the information or contact your card issuer.

8. Orders Requiring Additional Verification

If additional verification is reasonably necessary, we will contact you using the information supplied with the order.

We will only request information relevant to confirming the transaction and protecting the customer and store.

If payment cannot be verified, we may be unable to accept the order. Any collected payment will be refunded.

9. Incorrect Prices or Payment Amounts

If an obvious pricing or calculation error is identified before dispatch, we will contact you and explain the correct amount.

You may:

Confirm the order at the corrected price; or
Cancel the order and receive a full refund of any amount already paid.

We will not collect an increased amount without your approval.

10. Duplicate or Unauthorized Charges

If you identify a duplicate charge, incorrect amount, or transaction you do not recognize, contact us at luxepour@luxepourliving.com.

Please provide:

Your order number;
The date of the transaction;
The charged amount;
The last four digits of the card, if available;
A description of the issue.

We will investigate the transaction with the applicable payment provider and take appropriate corrective or refund action.

11. Refunds

Approved refunds will normally be returned to the original Visa or Mastercard used for the purchase.

For an eligible withdrawal, we will issue the refund within 14 calendar days after receiving your withdrawal notice. We may wait until we receive the returned products or valid evidence that they were sent back, whichever occurs first.

The refund will include the eligible product price and applicable taxes. Because we pay the original shipping costs, no ordinary outbound shipping fee will be deducted.