Refund policy
30-Day Return Period
We accept returns of both defective and non-defective products. A return request must be submitted within 30 calendar days after delivery. This commercial return period includes and does not reduce any mandatory statutory withdrawal or consumer rights that apply to the order.
Return Eligibility
To qualify, the returned item must be identifiable as the product purchased from us and include all parts supplied with it. Original packaging is not required. Reasonable inspection is permitted.
How to Start a Return
Email luxepour@luxepourliving.com within the 30-day return period and provide your order number, the email address used for the order, the product being returned, and the reason for the request. For damaged, defective, incorrect, or incomplete products, include clear photographs when available.
After we authorize the request, we will provide a return form and a prepaid return label by email. Download and print both documents, follow the instructions, and send the package to the authorized return address shown on the documents.
Return Mailing Deadline
The return package must be sent within 14 calendar days after return authorization.
Return and Exchange Shipping Costs
LUXE POUR CREATIONS LLC pays the shipping costs for all authorized returns and direct exchanges, including returns of defective and non-defective products. We provide the prepaid return label.
No Restocking Fee
We do not charge a restocking fee.
Direct Exchanges
Direct exchanges are allowed for eligible products. Tell us the requested replacement when starting the return. After authorization, use the prepaid label provided. We will send the replacement after the returned item is received and inspected. If the requested replacement is unavailable, you may select another available eligible item or receive a refund to the original payment method. We pay the shipping costs for the authorized return and replacement shipment.
Damaged, Defective, Incorrect, or Incomplete Products
Contact us promptly. LUXE POUR CREATIONS LLC will review the issue and provide an appropriate replacement, exchange, refund, or other remedy. We pay all authorized return and replacement shipping costs.
Refund Processing
After the returned item is received and inspected, we will notify you of the outcome. An approved refund is processed within 5 business days after inspection. Refunds are issued to the original payment method. After we process the refund, your bank or payment provider may require an additional 3-10 business days to post the funds to your account.
Order Cancellation
Cancellation may be requested only before dispatch. If the order has already been dispatched, the standard return process applies.
Address or Order Changes
Contact luxepour@luxepourliving.com to request an address or order change. Changes can be handled only before dispatch.
Statutory Rights
Nothing in this policy reduces any mandatory consumer right or remedy available under applicable Dutch or European Union consumer law, including the statutory right of withdrawal and rights concerning non-conforming goods.
Contact
Email: luxepour@luxepourliving.com
Customer-service hours: Monday-Friday, 09:00-18:00 CET/CEST, excluding U.S. public holidays.