Refund policy

This Return and Refund Policy applies to consumer purchases made from LUXE POUR CREATIONS LLC and delivered to customers in the Netherlands.

1. Thirty-Day Return Period

You may return or exchange an eligible product within 30 calendar days.

The return period begins on the day after delivery. If products from the same order are delivered separately, the period begins on the day after the final product in that order is delivered.

If the final day falls on a Saturday, Sunday, or public holiday in the Netherlands, the deadline moves to the next business day.

Our 30-day return period is an additional commercial benefit. It does not reduce the statutory rights available to consumers under Dutch or European Union law, including the statutory right of withdrawal and rights relating to faulty or non-conforming products.

2. Exercising Your Right of Withdrawal

You may notify us of your decision to withdraw from a purchase by using any of the following methods:

The “Exercise Right of Withdrawal” button on our website;
The Model Withdrawal Form provided on our website;
A clear email statement sent to luxepour@luxepourliving.com.

You do not need to provide a reason.

Your notice should include your name, order number, the product or products concerned, and the email address used to place the order.

We will acknowledge your withdrawal request by email and provide return instructions and a prepaid return label.

3. Returning the Products

After notifying us of your withdrawal, please send the products back within 14 calendar days.

Products must be returned using the prepaid label and instructions supplied by us. The return destination shown on that label is the authorized return address for the specific order.

Please retain your shipping receipt or other proof of return until the refund or exchange has been completed.

4. Product Condition

You may inspect a product in the same way that you reasonably could in a physical store.

Where possible, please return the product with its original:

Packaging;
Labels and tags;
Accessories;
Manuals;
Complimentary items.

You are responsible only for a reduction in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics, and operation. Any value adjustment will be reasonable, evidence-based, and applied only where permitted by law.

5. Return Shipping Costs

LUXE POUR CREATIONS LLC pays all shipping costs associated with eligible orders, returns, and exchanges.

We will provide a prepaid return label or another prepaid return arrangement. You will not be charged for using the return method supplied by us.

To ensure that we can cover the cost and correctly identify your return, please obtain return instructions before sending a product.

6. Refunds

We will refund eligible payments using the same payment method used for the original transaction unless you expressly agree to another method.

Refunds will be issued within 14 calendar days after we receive your withdrawal notice. We may wait until we have received the returned products or you have supplied valid evidence that they were sent back, whichever occurs first.

For a full-order withdrawal, the refund includes all amounts paid for the order. Because we pay the original shipping cost, no outbound shipping fee will be deducted.

For a partial return, we will refund the price and applicable taxes associated with the returned products.

After we issue a refund, Visa or Mastercard and the card-issuing bank may require additional time to post the amount to your account.

7. Exchanges

We accept exchanges within the same 30-day period, subject to product availability.

If the replacement product costs more, we will request your approval before collecting the difference. If it costs less, we will refund the difference.

We pay the shipping costs for returning the original product and sending the replacement.

If the requested replacement is unavailable, you may choose another available product or receive a refund.

8. Faulty, Damaged, Incomplete, or Incorrect Products

If a product arrives damaged, incomplete, defective, incorrectly supplied, or materially different from its description, please contact us as soon as reasonably possible.

Depending on the circumstances and your statutory rights, we will provide an appropriate remedy, which may include:

Repair;
Replacement;
Reshipment;
Price reduction;
Refund.

We pay the reasonable shipping costs needed to resolve these issues.

Photographs or videos may help us investigate quickly, but providing them does not reduce your statutory rights.

Rights relating to faulty or non-conforming products apply independently of the 30-day return period.

9. Products That May Be Excluded

Where applicable and permitted by law, the right of withdrawal may not apply to:

Products made to the customer’s specifications or clearly personalized;
Products that deteriorate or expire rapidly;
Sealed products unsuitable for return for health or hygiene reasons after the seal has been broken;
Sealed audio, video, or software products after unsealing;
Digital content supplied immediately after the customer has expressly agreed to begin performance and acknowledged the effect on the right of withdrawal.

Any applicable exception will be clearly disclosed before purchase.

These exceptions do not affect rights relating to faulty, unsafe, or misdescribed products.