Privacy policy

LUXE POUR CREATIONS LLC respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when offering products to customers in the Netherlands.

1. Data Controller

The data controller is:

LUXE POUR CREATIONS LLC

Office address:

6961 N OLIVE ST 8
GLADSTONE, MO 64118
United States

Privacy email: luxepour@luxepourliving.com

2. Scope

This Privacy Policy applies when you:

  • Visit or use our website;

  • Create or use an account;

  • Place or manage an order;

  • Request a return, exchange, or refund;

  • Contact customer service;

  • Subscribe to marketing communications;

  • Otherwise interact with us.

Because we offer goods to individuals in the European Union, we process relevant personal data in accordance with the General Data Protection Regulation where it applies.

3. Personal Data We Collect

We may collect the following categories of personal data:

Identity and Contact Data

  • Name;

  • Email address;

  • Telephone number, if voluntarily provided;

  • Billing address;

  • Delivery address.

Order and Transaction Data

  • Products purchased;

  • Order number;

  • Purchase amount;

  • Discounts;

  • Currency;

  • Payment status;

  • Delivery status;

  • Return, exchange, and refund records.

Payment Data

Visa and Mastercard transactions are processed through our checkout and applicable payment providers.

We generally receive transaction status, payment-method type, limited card details such as the last four digits, and transaction identifiers. Full card details are handled by the relevant payment systems and payment providers.

Account Data

Where account features are available, we may process:

  • Login credentials;

  • Saved addresses;

  • Preferences;

  • Wish lists;

  • Account activity.

Communications Data

We may retain:

  • Customer-service emails;

  • Complaints;

  • Questions;

  • Product reviews;

  • Withdrawal requests;

  • Other communications with us.

Device and Usage Data

We may collect:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Access times;

  • Pages viewed;

  • Website interactions;

  • Cookie and similar-technology identifiers.

Security and Compliance Data

We may process information needed to:

  • Verify transactions;

  • Detect fraud;

  • Protect accounts;

  • Meet legal and regulatory obligations;

  • Resolve disputes.

4. How We Collect Personal Data

We may collect personal data:

  • Directly from you;

  • Automatically when you use the website;

  • From payment and fraud-prevention providers;

  • From delivery and fulfillment providers;

  • From ecommerce, hosting, analytics, and customer-service providers;

  • From public authorities where legally permitted.

5. Purposes and Legal Bases

We process personal data for the following purposes:

Performing a Contract

We process data to:

  • Accept and manage orders;

  • Process payments;

  • Arrange delivery;

  • Provide tracking;

  • Handle returns, exchanges, and refunds;

  • Provide customer support.

Legal Obligations

We process data where necessary to:

  • Maintain tax and accounting records;

  • Comply with consumer-protection rules;

  • Respond to lawful requests;

  • Meet product-safety and regulatory requirements.

Legitimate Interests

Where those interests are not overridden by your rights, we may process data to:

  • Protect the website and payment process;

  • Prevent fraud;

  • Improve products and services;

  • Manage complaints;

  • Maintain business records;

  • Establish, exercise, or defend legal claims.

Consent

Where required, we rely on consent for:

  • Non-essential cookies;

  • Direct marketing;

  • Personalized advertising;

  • Other optional processing.

You may withdraw consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.

6. Cookies and Similar Technologies

Our website may use:

  • Strictly necessary cookies for security, shopping carts, checkout, and account access;

  • Preference cookies for language, region, and saved settings;

  • Analytics cookies for understanding website performance;

  • Marketing cookies where you have provided the required consent.

Non-essential cookies will not be activated before consent where consent is legally required.

You may change your choices through our cookie settings tool or browser settings. Disabling strictly necessary cookies may affect essential website functions.

7. How We Share Personal Data

We may share personal data, only as reasonably necessary, with:

  • Ecommerce and website-hosting providers;

  • Visa, Mastercard, banks, and payment providers;

  • Fraud-prevention and identity-verification providers;

  • Warehouses, fulfillment providers, and carriers;

  • Customs and delivery partners;

  • IT, security, cloud-storage, and customer-service providers;

  • Email, analytics, and marketing providers;

  • Accountants, lawyers, auditors, and insurers;

  • Courts, tax authorities, regulators, and law-enforcement bodies where legally required;

  • Parties involved in a merger, financing, restructuring, or transfer of business assets, subject to appropriate safeguards.

We do not sell personal data for money.

If any future activity is legally defined as a sale, sharing, or targeted advertising, we will provide the notices and opt-out mechanisms required by applicable law.

8. International Data Transfers

LUXE POUR CREATIONS LLC is based in the United States, and some service providers may also operate outside the European Economic Area.

When personal data is transferred outside the EEA, we use an approved transfer mechanism where required, such as:

  • An applicable adequacy decision;

  • The EU-U.S. Data Privacy Framework where the recipient is validly certified and the transfer is covered;

  • European Commission Standard Contractual Clauses;

  • Another legally recognized safeguard.

We also apply appropriate technical and organizational measures based on the nature and risk of the transfer.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security, customer-service, and dispute-resolution requirements.

Retention generally depends on the data category:

  • Order and tax records are retained for the applicable statutory period;

  • Account data is retained while the account remains active and for a reasonable period afterward;

  • Marketing preferences are retained until you unsubscribe or withdraw consent;

  • Customer-service records are retained until the matter is resolved and any necessary claims period has ended;

  • Security records are retained according to risk and legal requirements.

When data is no longer needed, it is deleted, anonymized, or securely restricted.

10. Your GDPR Rights

Where the GDPR applies, you may have the right to:

  • Access your personal data;

  • Correct inaccurate or incomplete data;

  • Request deletion;

  • Restrict processing;

  • Object to processing based on legitimate interests;

  • Object to direct marketing at any time;

  • Receive eligible data in a portable format;

  • Withdraw consent;

  • Lodge a complaint with a supervisory authority.

Customers in the Netherlands may contact the Dutch Data Protection Authority, Autoriteit Persoonsgegevens.

To exercise a right, email luxepour@luxepourliving.com with the subject line “Privacy Request.”

We may verify your identity before completing a request. We will respond within the period required by applicable law.

11. Marketing Communications

Where legally permitted, we may send marketing communications based on your consent or another applicable legal basis.

Every marketing email will include a way to unsubscribe. You may also unsubscribe by contacting us.

Service messages concerning an existing order, security matter, legal notice, or customer-service request are not marketing messages.

12. Data Security

We use technical and organizational measures appropriate to the risks associated with the personal data we process. These measures may include:

  • Access controls;

  • Encrypted transmission;

  • Vendor due diligence;

  • Security monitoring;

  • Backup and recovery procedures;

  • Incident-response processes;

  • Staff and contractor confidentiality obligations.

If a personal-data breach requires notification, we will notify the appropriate authority and affected individuals as required by law.

13. Children’s Privacy

Our website is not primarily directed to children below the age at which they may independently consent to relevant data processing.

Where parental or guardian consent is legally required, we will seek appropriate authorization before processing the child’s data.

If you believe a child has provided personal data without appropriate authorization, contact us.

14. Third-Party Websites

Our website may link to third-party services. Their privacy practices are governed by their own privacy notices.

We select and manage providers with reasonable care and provide relevant information when a third party independently processes customer data.

15. Changes to This Policy

We may update this Privacy Policy when our business, technology, providers, or legal obligations change.

The updated policy will display a new effective date. If a change materially affects your rights or the way we use personal data, we will provide an appropriate prominent notice.

16. Contact

LUXE POUR CREATIONS LLC

Office address:

6961 N OLIVE ST 8
GLADSTONE, MO 64118
United States

Email: luxepour@luxepourliving.com